Shipping + Returns

Returns + Exchanges

We have a size guide available here or our team are happy to assist with any size / fit related questions hello@hakeaswim.com. 

Sale items

Please choose carefully as we do not offer refunds on sale items, this includes discount codes and flash sales. Excludes sign-up offer used on full-priced items. Size exchanges are subject to availability. 

Refunds

Refunds are eligible on full priced items only. Returns must be lodged within 7 days of the date of delivery. Return shipping costs are the responsibility of the customer. We recommend including tracking and insurance as any item(s) lost in transit are the responsibility of the customer.

Shipping and handling charges are non-refundable and may be applicable unless the item is deemed faulty. 

Please make sure that swimwear is tried on over underwear in the interests of hygiene. Returned garment(s) must be in their original condition, unworn with hygiene labels still attached. All item(s) will be inspected prior to approving any refunds or exchanges.

We reserve the right to refuse a return if it does not reach our standards. Please be mindful when trying garment(s) on as make-up, deodorant and other marks will not be accepted or incur a cleaning fee which will be deducted from your refund.

Returns Portal: 

1. Lodge a return within 7 days from the date of delivery

2. Item(s) must be returned to our warehouse within 14 days. 

3. Item(s) will be inspected. All garments must be unworn, with no marks and original packaging intact. 

4. Refunds/Exchanges will be processed within 2-3 business days upon receiving and approval of item(s) and you will be notified via email. 

Domestic Exchanges 

We offer free size exchanges on full-price domestic orders. 

We will dispatch your exchange order once via regular post at no extra charge. If multiple exchanges occur, shipping costs are applicable. Exchanges can be initiated here within 7 days from the date of delivery. We carry limited stock on hand, if you are in a rush to receive your exchange we suggest purchasing your exchange size online and sending your original order back for a refund if it is eligible. 

International Returns: We can generate a return shipping label via courier on request. Return label fees will be deducted from your refund. 

US + Canada: $35 USD return shipping label fee deducted from your refund.
Europe: 30 Euro return shipping label fee deducted from your refund.

International Exchanges 

For international exchanges, please order the item(s) you wish to exchange for directly online and return your original order for a refund via the process above. Refunds on eligible item(s) will be processed within 2-3 business days upon receiving and approval of returned item(s). Please email hello@hakeaswim.com for more information. 

Faulty items

We take the utmost care in ensuring Hakea garments are made to the highest quality standards. Whilst we hope this never happens, if you do receive a faulty item please email us at hello@hakeaswim.com quoting your order number and outlining the fault.

The full cost including original shipping will be refunded for item(s) deemed faulty. Item(s) will be assessed upon return to identify the cause of the fault and the nature of wear. We reserve the right to repair, replace or refund item(s) we have deemed faulty. Please follow the care instructions on the label as damages caused by wear and tear are not considered faulty.

Gift Cards

Gift cards are valid for 3 years from purchase date.